Lib. Info. Analyst @ Univ. of Arizona
Location: Anaheim Calif.
Online Status: Offline
Topic: Lib. Info. Analyst @ Univ. of Arizona
Posted: 16/Jun/2014 at 7:13pm
Library Information Analyst
The University of Arizona, University Libraries, Tucson, Arizona
Position Summary: The Library Information Analyst serves as a lead training coordinator and manager of Information,
Reference & Referral processes to include designing, developing, maintaining and coordinating training,
in collaboration with others, for all Access and Information Services (AIS) staff and student employees,
requiring a high degree of computer/digital fluency in using instructional/training software. Incumbent
is responsible for reference performance oversight and feedback to staff across all AIS service sites;
provides courteous customer service, information, reference and technology assistance; and
coordinates the work of and supervises student employees working at AIS service sites. This position
works in an environment where team members are located in four libraries across campus: Main,
Science-Engineering, Special Collections and Fine Arts; working 24/5 and weekends for the purpose of
supporting the education needs of customers and for promoting a safe and secure learning environment
in the various libraries.
Work Schedule: Monday – Friday 9AM – 6PM. As needed, Library personnel may be required to change schedules for
training purposes or to fill in behind night and weekend staff in order to best meet the needs of library
customers. As customers’ needs change, the assignments, work and hours may change.
Duties and Responsibilities:
Reference Services and Training Coordination (50%):
One of three lead coordinators and managers of library Information, Reference & Referral processes.
Includes designing training; updating, selecting appropriate delivery methods; performance oversight
and feedback to staff providing Information, Reference and Referral services. Works in collaboration
with AIS and Research & Instruction to provide discipline specific training and to ensure AIS employees
meet reference competencies across all sites.
Provides leadership by maintaining a working knowledge of issues and trends in Reference Services,
training and eLearning tools, specifically those associated with academic libraries and customer related
Primary authority for managing and coordinating:
All student Information & Referral training including developing consistent expectations and training,
creating and maintaining training syllabus for all employees and ensuring training is easily accessible
through the AIS course management site. Assesses accuracy and effectiveness of training including
analysis of supporting data.
Manages LibAnswers online reference technology platform including maintenance of AIS entries and
consultation with other teams/stakeholders.
Manages and coordinates all virtual reference services including scheduling, reviewing transcripts for
quality and providing feedback and guidance to staff; liaisons with other Library departments, drafting,
recommending and advising on processes, products, procedures and policies.
Supports library Information, Reference & Referral working group in identifying training needs at the
program and individual level and provides learning opportunities for the AIS staff regarding reference
tools, databases and reference interview techniques as well as one-one-one follow-up training and
learning opportunities for individuals to ensure information, reference and technology competencies
Customer Service (25%):
Provides Information & Referral assistance to the campus community and general public at multiple
integrated (reference, technology and circulation via online chat and email) public service desks.
Primary reference trainer, and as such, public service desk hours are performed through on-the-job
training, shadowing and observing staff. Locates library information, resources, materials and services.
Negotiates overdue circulation accounts and answers billing and collections questions. Troubleshoots
software, computers and other equipment.
Acts as liaison in regards to reporting criminal activity or emergency situations, building problems,
library equipment problems and reporting incidents while providing public service desk hours, and also
coordinates the work of and supervises student employees.
Library-wide and Department Leadership Participation (25%):
Attends library-wide meetings to keep informed and give input on library matters.
Actively participates and follows-up on assignments in projects, selection committees, meetings,
discussions and training sessions or fills in for those on projects. Facilitates meetings, makes
presentations as needed, and participates in data based decision making. Utilizes specialized software
(quantitative and qualitative analysis) to assist with the collection, organization, compilation and
assessment of team customer data to demonstrate quality of work and to continually improve customer
access. Creates, maintains and updates work processes documentation.
Minimum Qualifications: Bachelor's degree AND five years related library experience; OR, Nine years
related library experience; OR, Any equivalent combination of experience, training and/or education
approved by Human Resources.
Experience providing public and reference services (in-person and virtual), utilizing the reference
interview process to determine customer need in an academic, research or large public library. This
involves understanding the research and references process as well as a broad understanding of various
types of reference sources (e.g. library catalog, indexes, search engines, print resources) and their
Evidence of a high degree of computer/digital fluency especially related to the use of
instructional/training software such as Articulate Storyline and Desire2Learn course management
Ability to work independently and collaboratively on the design, development, delivery and assessment
of customized reference instruction, train groups and individuals whose learning styles, levels of
academic preparedness and backgrounds vary greatly in effective use of library resources and research
tools, as well as experience evaluating individuals based on established work expectations.
Strong knowledge of issues and trends in assessment, instruction and reference services including
knowledge of a variety of automated library systems, record interpretation and software utilized in
academic libraries, as well as skill in applying critical thinking to planning, implementing and continually
improving the Libraries' Information, Reference & Referral services.
Demonstrated ability to work in a fast-paced/multi-tasking environment prioritizing tasks and
responding positively to unanticipated changes while exhibiting follow-through and flexibility under
demanding circumstances. This involves the ability to work proactively and constructively to identify,
define and solve problems with customers and colleagues within the unit and library-wide.
Demonstrated leadership skills including evidence of excellent initiative, organizational and time
management skills; evidence of the use of good judgment and solid analytical and problem-solving skills
with ability to work autonomously with minimal supervision.
Demonstrated customer service skills including ability to work with diverse people and serve a diverse
population as well as taking a proactive approach to meeting customer need, coordinating with peers in
order to effectively meet customer need, and initiating effective interventions that result in customer
Evidence of excellent interpersonal skills, tact, discretion, good judgment and proven ability to exercise
discretion in working with highly confidential and sensitive matters. Skill in developing and maintaining
good working relationships.
Experience gathering and analyzing internal and external data (both qualitative and quantitative) and
knowledge of advanced data collection and information research methods.
Demonstrated use of Microsoft Outlook, Excel, Word and Power Point presentation software as well as
secure cloud platforms such as basic SharePoint and Box.com; demonstrated ability to acquire new
Ability and willingness to learn new skills as the work environment and customer needs change, showing
personal confidence, motivation and management to work toward goals.
Salary/Benefits: $41,668 annually, plus an outstanding array of benefits that include: medical, dental,
vision, life insurance, short and long-term disability programs; state retirement, and pre-tax savings
programs; UA/ASU/NAU tuition reduction for employee & qualified family members; paid holidays,
vacation, sick and professional leave; child care and other life/work resources; wellness programs;
access to UA recreation and cultural activities; and more.
How to Apply: Go to The University of Arizona’s CareerTrack application system at
http://www.uacareertrack.com/ and search for Job #55567. Completely fill in a classified staff
application form, and be prepared to include 3 supervisor references, answer supplementary questions
and attach a resume and letter of interest as indicated. The letter of interest should describe how your
experience and qualifications fit the position. Application materials mailed/emailed to the department
will not be accepted. Note: The University Libraries does not pay candidate interview or moving
expenses for classified staff positions. The UA conducts pre-employment screenings for all positions,
including work history, academic, criminal and driver’s license checks. For questions regarding The UA
CareerTrack system contact: 520-621-3662; TDD 621-8299 (M-F 8-5). Open/Close Dates: Posted:
6/13/14. Closes: Midnight of 7/3/14.
As an equal opportunity and affirmative action employer, the University of Arizona recognizes the power
of a diverse community and encourages applications from individuals with varied experiences and
backgrounds. The University of Arizona is an Equal Employment Opportunity – Affirmative Action
Ellen Lawrence-Barnes, Administrative Associate
The University of Arizona, Tucson
Location: Anaheim Calif.
Online Status: Offline
|Quote Reply Posted: 16/Jul/2014 at 5:04pm|
Change in deadline: Open until filled.
Al Milo, Coordinator
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