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Lib. Info. Associate at U. of Arizona

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    Posted: 03/Mar/2012 at 6:28pm


The University of Arizona Libraries, Tucson, AZ


The Library Information Associate, Sr. provides leadership, service and supports the activities of a 24/5 environment for the purpose of supporting the education needs of customers and for promoting a safe and secure learning environment in the various libraries. Provides leadership in the design and implementation of online training tutorials, including assisting senior staff with the assessment of the training modules. As a member of the team's strategic planning team, provides analysis of a wide variety of data to library management, and regularly attends user group meetings/ conferences in support of making recommendations for process improvement. Assists customers with basic research needs including information, reference and technology assistance that facilitates customer access to the UA Libraries collections, and serves as a liaison with UA campus police as it relates to reporting criminal activity or emergency situations. Supervises student employees, including training, coordinating work assignments and ensuring the delivery of effective library services and policies. Incumbent supports the library in its mission and vision in providing excellent customer service and serves on functional/ cross-functional teams. Incumbent must have a strong customer focus and good organizational skills with a strong ability to prioritize work to ensure smooth operations; must be able to use own initiative and work effectively within a team taking a proactive approach to meet customer needs and customer satisfaction.

As needed within the team and appropriate to the position Library Information Associate, Senior, the incumbent performs all work necessary to meet the changing needs of the Libraries' customers. As a result, team and Library work are periodically negotiated within the team, the end product being an updated job description defining individual's work as well as performance expectations.

Appointment Type: Full-Time; Classified Staff; Exempt

Hours/Schedule to Work: M-F 8am-5pm; staff is required to assist with filling in for evening, late night, early morning and weekend shifts as needed for sick and vacation coverage. During semester breaks and summer sessions, shifts change based on the hours the library is open. Hours may be negotiated during those times to best meet the needs of the Access & Information Services Team and our customers.

Salary Information: $35,552 annually; Benefits Eligible: Outstanding UA benefits include health, dental, and life insurance; paid vacation, sick leave and holidays; UA/ASU/NAU tuition reduction for employee and qualified family members; access to campus cultural and recreational activities; state retirement, and more.   


Customer Service (41% - 16.5hrs):
Oversees an AIST service site: Provides customers with reference, technology and circulation assistance (via online chat and email) including locating library information, resources, materials and services; negotiating overdue accounts and answering billing and collections questions; and troubleshooting software, computers, laptops (including reimaging laptops), projectors, printers and photocopiers. Provides leadership including solving problems and making non-routine decisions using sound judgment, following through to solve public desk issues, and coordinating the work of and supervising student employees. Meets team quality standards and competencies for work within this area.

Ensures safety of library customers and employees and security of library materials through application of library and University policies and procedures. Acts as a liaison with University Police Department (in regards to reporting criminal activity or emergency situations), Campus and Library Facilities (in regards to building problems), Library Systems (in regards to library equipment problems) and as needed Risk Management (in regards to reporting incidents) during evening and weekend hours. As needed, responsible for opening/closing and securing Main or Science Libraries.

Complex Assignments/ Project Management (41% - 16.25hrs):
Provides leadership by planning, coordinating, designing and implementing all AIST training tutorials, utilizing specialized instructional/training software. Incumbent will create online learning objects and work with Library Analyst and Library Operations Supervisor on the assessment of training modules.

Assists with the ongoing collection, organization and compilation of team customer data utilizing specialized software (quantitative and qualitative analysis). As a member of the team strategic planning team, incumbent regularly attends and participates in conferences or user group meetings bringing back information for team environmental scanning and strategic planning processes. Incumbent provides analysis support of a wide variety of data to management and makes recommendations for process improvements.
Participates with team facilitation and delivers presentations to team and library-wide. Provides analysis support of a wide variety of data to management and makes recommendations for process improvements.

Works pro-actively and constructively to identify, define and solve problems within own team, between teams and with individuals in team.

Service Site Work Responsibilities & Team Participation (18% - 7.25hrs):
Adheres to team expectation for keeping up-to-date on email correspondence and online calendar. Actively participates and follows-up on assignments in AIST team and library-wide meetings, discussions and training sessions, AIST and library-wide projects and selection committees, or fills in for those on projects. Facilitates meetings, makes presentations as needed, participates in decision making and completes assignments, including shared work team responsibility for data collection, needs assessment and analysis to demonstrate quality of work and to continually improve customer access and creating, maintaining and updating documentation of work processes. Works collaboratively with other individuals and teams both virtually and in-person.

Participates in the Libraries' performance management system by writing performance and learning goals, tracking progress and actively participating in developmental reviews of self and colleagues, following library and team guidelines and using Constructive Dialogue approach; receives coaching and mentoring from supervisor regarding goals, team quality standards, work processes and cross-functional team's project charges.


·        Bachelor's degree AND three years progressively responsible library experience;

·        OR, Seven years progressively responsible library, information center or related work experience;

·        OR, Any equivalent combination of experience, training and/or education approved by Human Resources.

Go to the actual Job Posting to see full details including Preferred Qualifications!

OPENED: 3/1/12; CLOSES: 3-14/12.

HOW TO APPLY: Go to and apply via The University of Arizona’s CareerTrack application system.   Complete a staff application and be sure to include 3 employer supervisor references where indicated, as well as answer any supplementary questions for Job #49580. Be prepared to attach a resume and letter of interest when instructed. The letter should address how your education, skills and experience match the competencies needed in this position. Application materials mailed/emailed to the department will not be accepted. Note: The UA Libraries/CCP does not pay candidate interview or moving expenses for classified staff positions.

Human Resources at (520) 621-3662; TDD (M-F 8-5) (520) 621-8299. For questions regarding The UA CareerTrack system contact: 520-621-3662; TDD 621-8299 (M-F 8-5).

As an equal opportunity and affirmative action employer, the University of Arizona recognizes the power of a diverse community and encourages applications from individuals with varied experiences and backgrounds.

The University of Arizona is an EEO/AA Employer-M/W/D/V.

Al Milo, Coordinator
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