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Lib. Info. Assoc. at U. of Arizona

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    Posted: 27/Aug/2012 at 6:00pm
Library Information Associate, Job #50900

University Libraries, The University of Arizona, Tucson, Arizona

Position Summary:

The Library Information Associate assists and coordinates activities at various Access & Information Services Team (AIST) service sites, working in a 24/5 environment for the purpose of supporting the education needs of customers and for promoting a safe and secure learning environment in the various libraries.

The incumbent in this position is the Student Manager for various assigned areas, which includes scheduling, training, daily supervision of work activities, approving payroll, resolving performance concerns and developing and tracking wage budget for assigned area.

Additionally, incumbent assists customers with basic research needs, providing information, reference and technology assistance that facilitate customer access to the collections of the University of Arizona Libraries. The incumbent supports the library in its mission and vision in providing excellent customer service and by serving on functional and cross-functional teams.

As customers' needs change, the work and hours may change. As needed within the team and appropriate to the position of Library Information Associate, the incumbent performs all work necessary to meet the changing needs of the Library's customers. As our customers' needs change, our work patterns often change. As a result, team and Library work are periodically negotiated within the team, the end product being an updated job description defining individual work as well as performance expectations.

Library Mission Statement: The University of Arizona Libraries and Center for Creative Photography (CCP) advance the University's mission through the active contributions of knowledgeable staff who choose cost effective methods of acquiring, curating, managing, and connecting customers to information services and resources and providing education in their use.

The mission of the Access & Information Services Team (AIST) is to provide seamless, inclusive access to technology, information and reference services independent of time, location and format. AIST facilitates the use of the physical collections at the University of Arizona Libraries, including maintaining safe learning environments free of disruptions while actively pursuing and implementing new services to meet core customer needs.

Work Schedule: Sun.-Thurs., 3pm-12am. Note: As needed for sick and vacation coverage, staff is required to assist with filling in for evening, late night, early morning, and weekend shifts. During semester breaks and Summer Sessions, shifts change based on the hours the library is open. Hours may be negotiated during those times to best meet the needs of the Access & Information Services Team and our customers.

Spring/Fall: Sun-Thursday 3pm-12am
Winter session: Sun-Thursday 10:15am - 7:15pm
Presession: Sun-Thursday 12:15pm - 9:15pm
Summer: Sun-Thursday 2:15pm - 11:15pm
Intersession: Sun-Thursday 10:15am - 7:15pm

Full-Time; FLSA: Exempt.

Duties and Responsibilities:

Customer Service (51%):
Oversees an AIST service site: Provides customers with reference, technology and circulation assistance (via online chat and email) including locating library information, resources, materials and services; negotiating overdue accounts and answering billing and collections questions; and troubleshooting software, computers, laptops (including reimaging laptops), projectors, printers, and photocopiers. Provides leadership including solving problems and making non-routine decisions using sound judgment, following through to solve public desk issues, and coordinating the work of and directly supervising student employees. Meets team quality standards for work within this area.

Ensures safety of library customers and employees and security of library materials through application of library and University policies and procedures. Acts as a liaison with University Police Department (in regards to reporting criminal activity or emergency situations), Campus and Library Facilities (in regards to building problems), Library Systems (in regards to library equipment problems) and as needed Risk Management (in regards to reporting incidents) during evening and weekend hours. As needed, responsible for opening/closing and securing Main or Science Libraries.

Student Management Responsibilities (31%):
Demonstrates leadership, supervision and performance management skills in managing student employees through accountability for assigned student management tasks (which include scheduling, training, documentation, day-to-day management, budgeting and observations (either directly or as a backup for other managers) and any assigned quality standards. Part of this responsibility includes demonstrating effective communication with various individuals (student employees, desk staff, supervisors and accountants) to ensure management of tasks is performed correctly.

Service Site Work Responsibilities & Team Participation (18%):
Utilizing multiple complex systems, responsible for accurately searching incoming Interlibrary Loan requests during scheduled and unscheduled shifts, facilitating customer access to materials owned and not owned by the University of Arizona Libraries. Meets team quality standards for work within this area.

Adheres to team expectation for keeping up-to-date on email correspondence and online calendar. Actively participates in and follows-up on assignments from AIST team and library-wide meetings, discussions and training sessions, AIST and library-wide projects and selection committees, or fills in for those on projects. Facilitates meetings, makes presentations as needed, participates in decision making and completes assignments, including shared work team responsibility for data collection, needs assessment and analysis to demonstrate quality of work, continually improve customer access, and for creating, maintaining and updating documentation of work processes. Works collaboratively with other individuals and teams both virtually and in-person.

Participates in the libraries' performance management system by writing performance and learning goals, tracking progress, actively participating in developmental reviews of self and colleagues by following library and team guidelines and using Constructive Dialogue® approach; receives coaching and mentoring from supervisor regarding goals, team quality standards, work processes and cross-functional team's project charges.

Minimum Qualifications:

Bachelor's degree AND two years related library experience; OR, Six years related library experience; OR, Any equivalent combination of experience, training and/or education approved by Human Resources.

Preferred Qualifications:

*Ability and willingness to learn new skills as the work environment and customer needs change.
*Demonstrated customer service skills including taking a proactive approach to meeting customer need, coordinating with peers in order to effectively meet customer need, and initiating effective interventions that result in customer satisfaction.
*Ability to deal with difficult customer interactions and work with outside departments to follow university policies and procedures in reporting building incidents and criminal activity.
*Demonstrated initiative and use of good judgment, and solid analytical and problem-solving skills. This includes the ability to follow through, multi-task, prioritize and problem solve.
*Skill in managing a service, including organizing and managing the work of others.
*Experience recruiting, hiring, scheduling, training, approving payroll, developing and tracking wage budget and daily supervision of part-time employees (i.e. student assistants).
*Ability to create effective training documentation and train, observe and evaluate individuals based on established work expectations.
*Demonstrated excellent communication and organizational skills.
*Skill in interviewing customers regarding reference service and sources to better understand customer need.
*Broad understanding of various types of reference sources (i.e. library catalog, indexes, search engines, print resources) and their appropriate use, including understanding the differences between primary and secondary resources.
*Knowledge of and skill in usage of various research methodologies.
*Demonstrated ability with word processing, spreadsheet, web creation, presentation, email, scanning, CD burning and internet search engine software.
*Demonstrated ability to work proactively and constructively to identify, define and solve problems with team, between teams and with individuals on teams.
*Familiarity with library technology, basic troubleshooting of computers, software, printers and photocopy machines.
*Demonstrated ability to acquire new technology skills.
*Ability to work with diverse people and serve a diverse population.
*Skill in facilitating meetings and delivering presentations.
*Knowledge of coaching and mentoring skills.
*Leadership experience.
*Familiarity with cash handling and credit card transactions.
*Knowledge of automated library systems preferably experience with searching automated library systems and record interpretation.
*Understanding of Library of Congress and Dewey Decimal call number systems in addition to special formatted materials (i.e., Harvard Yen-Ching and Superintendent of Documents call numbers).
*Knowledge of specialized software (i.e., AutoCAD, Final Cut Pro, Flash, fireworks, Microsoft Access and Photoshop, N6 or SPSS)
*Process improvement/cost and systems analysis skills.
*Project management experience, including the use of Microsoft Project.

Background Check: The University of Arizona conducts pre-employment screening for all positions, which includes a criminal background check, verification of academic credentials, licenses, certifications, and work history. In addition, a check of names and identification documents is conducted on all new employees to ensure they are legally authorized to work in the United States.

Opened: 8/27/12; Closes: 9/10/12.

Salary: $33,107 annually plus full benefits eligibility. Outstanding UA benefits include health, dental, vision and life insurance; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for eligible employees and their spouses and qualified family members; access to campus cultural and recreational activities; State retirement; and more!

How to Apply:   Apply via The University of Arizona’s CareerTrack application system at http://www.uacareertrack. com/. Complete a Classified Staff application, search for Job #50900, and be prepared to attach a letter of interest and resume. The completed application form should include the names and contact information for 3 direct supervisor references (who have completed your performance evaluation). In the letter of offer summarize your experience with the competencies described in the posting. The Libraries do not pay candidate interview or moving expenses for classified staff positions. For questions regarding The UA CareerTrack system contact: 520-621-3662; TDD 621-8299 (M-F 8-5).

As an equal opportunity and affirmative action employer, the University of Arizona recognizes the power of a diverse community and encourages applications from individuals with varied experiences and backgrounds. The University of Arizona is an EEO/AA Employer-M/W/D/V.

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