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Desktop Operations Mgr. at U. of Penn.

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al.milo View Drop Down
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    Posted: 07/Sep/2012 at 5:07pm
Desktop Operations Manager

The University of Pennsylvania University Libraries has an exciting position for an experienced manager looking to expand and deepen their experience with information technologies. The Desktop Operations Manager is responsible for a large installation of over 1500 desktop devices installed in 14 locations around the campus. The Libraries operate desktop computers, computer labs, laptops and mobile devices such as iPads for lending, scanners, printers, and other devices to support a rich and diverse learning and research computing environment for students and faculty. A wide variety of scholarly resources, electronic journals, databases and datasets, software, multimedia authoring tools, and research management tools are deployed throughout the public computing environment. Additionally, the Desktop Operations Manager oversees desktop computing resources for the 300 staff of the Libraries that support complex management operations, metadata generation and management, office productivity, and specialized research tools, as well as, a large-scale digitization operation. The scale and diversity of devices, substantial portfolio of supported software and workflows, and support for a tech-savvy staff of information professionals provides for a challenging environment that requires an innovating, service-oriented manager.

Position Summary:

The Desktop Operations Manager, under the general direction of the Operations Manager, ensures the successful operations of public and staff desktop computing in the Penn Libraries. This position directly supervises four desktop technicians that support the Libraries’ public and staff desktop computing resources. Additionally, the Desktop Operations Manager works with a team of highly skilled IT professionals that manage enterprise systems for teaching and learning support, operate library automation systems, develop innovative software solutions, and oversee large data collections. The primary focus will be to provide and excellent desktop computing experience for learners, teachers, and staff, provide state-of-the-art facilities and resources to support the needs of users, and oversee work and ensure it is done in a timely, efficient, well documented and thorough manner. This position requires strong planning and communication skills, and the ability to work with staff at all levels of the Libraries’ organization. The successful candidate for this position will master an abstract understanding of the Libraries' IT architecture that allows independent inquiry and problem solving, that will allow them to design solutions that incorporate established policies, and will enable them to communicate with and train others on solutions, protocols, and tools.


A Bachelor's Degree is required and 3 years to 5 years of similar experience with demonstrated record of increasing complexity and responsibility or equivalent combination of education and experience.

•     Demonstrated experience managing and maintaining operations of desktop and end user computers and other devices
•     Demonstrated ability to learn and adapt learning to complex configurations of public and staff computing
•     Experience managing technical support staff
•     Demonstrated capability to document operations and protocols and develop planning documents
•     Strong planning and communications skills with IT professionals, non-IT professionals, and with end users
•     Demonstrated ability to communicate and understand technical requirements, and to be responsive to specification documents
•     Familiar with project design and management concepts
•     Good interpersonal skills, reliability, and flexibility, demonstrated communication skills, both oral and written, demonstrated ability to work in teams
•     A sense of humor, a plus

Compensation and Benefits:

Salary is competitive and commensurate with experience, and includes a generous benefits package, additional information available at

To Apply:

Potential candidates are invited to submit a letter of application that addresses the needs and qualifications of the position, along with their resume and the names, addresses, and phone numbers of three references who can address the suitability of the candidate for the position described, as well as complete an on-line employment application at

Alternatively, you may search by reference #120833350 at
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