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Lib. Operations Sup. at U. of AZ (extended)

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    Posted: 05/Oct/2012 at 4:50pm
Library Operations Supervisor, Job #50704

The University of Arizona Libraries, Tucson, Arizona, USA

For the Access & Information Services Team (AIST)

Full-Time Position; FLSA: Exempt

Salary: $41,668 annually plus full benefits eligibility. Outstanding UA benefits include health, dental, vision and life insurance; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for eligible employees and their spouses and qualified family members; access to campus cultural and recreational activities;

State retirement; and more!

Position Summary:

This supervisor plays an important role in managing and supervising extended hours and weekend operations including 6 FT employees. Candidate needs strong competencies in staff supervision, including hiring, training, coordinating work, managing, coaching and evaluating performance. Ideal candidate has a strong customer service background to assist customers with basic research needs and provide information, reference and technology assistance, but also to direct continuous improvement, problem-solve and work with staff to resolve issues and implement policies and procedures. Candidate needs budget planning and management experience and other team leadership skills in addition, including data collection and analysis and project coordination.

Hours: Regular Fall and Spring Semester: Sun. 10:45am-7:45pm; Mon., Tues., Wed. Thurs. 11am-8pm. Please note: Adjusted schedule may be necessary in order to participate in team activities, coverage, work duty responsibilities and semester/summer breaks.

Duties and Responsibilities:

Team Leadership and Staff Supervision (80%) - Supervises and directs the work of 6 full-time employees within the unit and individual work team, including:

*Hires, orients/trains, assigns work; evaluates performance and counsels employees regarding performance deficiencies, and assists in initiating disciplinary actions.

*Approves time records and requests for time off using Kronos time and attendance system; verifies accuracy of hours/schedules; audits timecards of student manager employees to ensure policies and procedures are followed, and works with team leader and accountants as needed to resolve payroll issues.

*Mentors and coaches staff by encouraging growth and career development and creating an environment in which performance/learning goals can be achieved; follows up with employees after learning activities and ensures employees have necessary tools and resources.

*Monitors performance/learning goals as established in individual developmental reviews, and ensures established competencies are met and peer reviews are done tri-annually.

*Monitors operating budget for ILC, follows up with team members and budget liaison to ensure spending is in alignment with allocated budget and goal.

*Helps employees address and resolve a wide variety of concerns and complaints associated with coworkers, supervisors and other team members by using Constructive Dialogue approach.

*Coordinates the work of student and temporary employees, such as assigning work, managing performance and initiating disciplinary actions/terminations.

*Actively participates on Leadership Team, reviewing and implementing changes in team structure, policies and work expectations; attends Allstaff, Library Reports, Open Dialogues and Learning Network meetings and brings information/learning to team, assigned staff and leadership group.

Customer Service Leadership (15%) - Assists customers with basic research needs by providing information and referral service at various service sites, including evening and weekend rotation.

*Responsible for customer complaints and fines problem-solving and negotiation at all sites.

*Ensures team's work is performed effectively and benefits customers; establishes and monitors quality standards, and adjusts work schedules as needed.

*Shares responsibility with team for data analysis to demonstrate quality work and continually improve customer access. Ensures data and statistical reports are established/monitored.

*Directs/leads continuous improvements at IC reference desk.

*Responsible for customer complaints referred by staff members. As needed, responds to LRC, CircAdm and AskRef referrals. Monitors staff emails re: Code of Conduct issues to ensure communication is accurate, professional, timely and effective by periodically reviewing and providing feedback based on responses that hat have been sent. Liaises with Facilities Management and UAPD as needed.

*Follows up on desk training through observing desk staff and provides one-on-one in-depth training to ensure circulation and information and referral competencies are met.

*Ensures desk schedules and opening and closing assignments for Information Commons and opening and closing policies and procedures for all Library buildings are established and followed.

Complex Assignments/Project Management (5%) -

This work varies from year to year.

*Coordinates AIST's ILL work and liaises with DDAT regarding overall ILL support (i.e. scheduling and developing staffing models based on changing environment, data analysis, problem-solving and training).

*Works pro-actively and constructively to identify, define and solve problems within own team, between teams and with individuals in team.

*Actively participates and shares facilitation responsibilities of work team and AIST meetings.

Minimum Qualifications:

Bachelor's degree AND five years progressively responsible library experience; OR nine years progressively responsible library, information center or related work experience; OR, any equivalent combination of experience, training and/or education approved by Human Resources.

Additional Minimum Qualifications:

*Skill in coordinating individual work and that of a specialized library area in a public or technical service unit; experience leading teams to achievement of goals.

*Demonstrated experience with leadership and supervisory practices, principles and techniques (specifically full-time permanent employees), including hiring, training (including ability to create training documentation), evaluating performance against established competencies, coaching, mentoring and coordinating the work of others and/or projects, ensuring compliance with university and library policies and procedures.

*Demonstrated ability to work proactively and constructively to identify, define and solve problems with team, between teams and with individuals on teams.

*Experience in budget management, including financial planning and projecting, monitoring expenditures and developing budgetary solutions.

*Ability to assess problems using effective critical thinking, analytical and needs assessment skills.

*Ability to understand and apply policies and procedures related to personnel selection, performance reviews, strategic planning and implementing new products and services.

*Ability to effectively communicate, including the use of Constructive Dialogue and active listening skills.

*Facilitation (including skills for building sustainable agreements), presentation, meeting and project management skills, including the use of proactive methods for gathering customer data, establishing customer requirements and quality standards.

*Ability to develop networks and build alliances collaborating and negotiating across internal and external agency boundaries to meet common objectives (i.e. consortial, national and university-levels with vendors and other agencies).

*Demonstrated strong customer service, organizational and time management skills.

*Demonstrated ability to work in a fast-paced/multi-tasking environment prioritizing tasks and responding positively to unanticipated changes while exhibiting flexibility under demanding circumstances.

*Skill in interviewing customers regarding reference services and sources to better understand customers' needs.

*Broad understanding of various types of references sources (i.e. library catalog, indexes, search engines, print resources) and their appropriate use, including understanding the differences between primary and secondary resources.

*Knowledge of and skill in usage of various research methodologies.

*Demonstrated ability with e-mail, calendaring, word processing, spreadsheet (larger emphasis on Excel for budget management), web creation, presentation, scanning and CD burning.

*Demonstrated ability to acquire new technology skills.

Preferred Qualifications:

*Demonstrated ability to exercise sound judgment, identify and assess problems, and decisively implement appropriate solutions or recommendations.

*Ability to work with diverse people and serve a diverse population.

*Knowledge of a variety of automated library systems, preferably experience with searching automated library systems and record interpretation.

*Knowledge of issues pertaining to circulation, library code of conduct and Interlibrary Loan processing.

*Project Management experience, including the use of Microsoft Project.

*Change facilitation meeting management and skills for building sustainable agreements.

*Process Improvement/Cost and Systems Analysis and research skills.

*Systems Thinking and Analysis - depth of skill in multiple Library systems with ability to assess and compare capabilities of competing products and designs.

*Experience using Microsoft Access.

Background Check:

The University of Arizona conducts pre-employment screening for all positions, which includes a criminal background check, verification of academic credentials, licenses, certifications, and work history. In addition, a check of names and identification documents is conducted on all new employees to ensure they are legally authorized to work in the United States.

Opened: 7-27-12; Open Until Filled.

How to Apply:

Apply via The University of Arizona’s CareerTrack application system at http://www.uacareertrack. com/. Complete a Classified Staff application, search for Job #50704, and be prepared to attach a letter of interest and resume. The completed application form should include the names and contact information for 3 direct supervisor references (who have completed your performance evaluation). In the letter of offer summarize your experience with the competencies described in the posting. The Libraries do not pay candidate interview or moving expenses for classified staff positions. For questions regarding The UA CareerTrack system contact: 520-621-3662; TDD 621-8299 (M-F 8-5).

As an equal opportunity and affirmative action employer, the University of Arizona recognizes the power of a diverse community and encourages applications from individuals with varied experiences and backgrounds. The University of Arizona is an EEO/AA Employer
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