IT TECHNICIAN I
Montgomery County Public Libraries (MCPL)
21 Maryland Avenue, 3rd Floor
Rockville, Maryland 20850
$35,605 - $57,851
This is a mid-level IT position with a primary focus on front line technical assistance provided to public customers and staff. This position reports directly to the Manager of MCPL’s Information Technology Unit. The current assignment is at the Gaithersburg Branch Library. Communication & customer service skills are highly valued along with technical skills for this position. Employee will provide technical assistance for programs, and perform maintenance of technical equipment used by the staff and the public - PCs, printers, copiers, cash registers, etc. Assignment involves use of automation equipment of a technological nature involving software programs, hardware configuration and equipment maintenance. The employee will interact with staff and the public, answering questions about how to use the software or equipment. While the emphasis is on desktop support, there may be some direct public service and assistance on a sustained basis with the staff and the public.
MINIMUM QUALIFICATIONS: Completion of high school or High School Certificate of completion recognized in the State of Maryland and 1 year of experience related to the position providing data processing/clerical support activities in a technology or office environment plus certification in in Comp TIA A or equivalent. An equivalent combination of education and experience may be substituted
TO VIEW THE ENTIRE JOB ANNOUNCEMENT & TO APPLY ON-LINE, PLEASE VISIT OUR WEBSITE & www.montgomerycountymd.gov, click on “Careers” view requisition #irc12347. Position will be advertised from 09/18/13 – 10/02/13. RESUMES MUST INCLUDE INFORMATION SPECIFIC TO THE PREFERRED CRITERIA IDENTIFIED IN THE JOB ANNOUNCEMENT AS THIS WILL DETERMINE OUR POOL OF APPLICANTS.