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Lib. Spec., Sr., User Services @ No. AZ Univ.

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Topic: Lib. Spec., Sr., User Services @ No. AZ Univ.
Posted By: miloa
Subject: Lib. Spec., Sr., User Services @ No. AZ Univ.
Date Posted: 01/Nov/2017 at 4:16pm
Library Specialist, Senior, User Services – Cline Library (603469)

Special Information

At this time primary work hours will be: Sunday - Thursday, 9:30 pm - 6:30 pm. This position requires the flexibility to work extended and non-standard work hours as needed to accomplish objectives.

Only complete applications will be considered. Application must include an attachment that contains: (1) a cover letter highlighting your qualifications for this position; (2) a resume; and (3) names and contact information for three professional references. Please save and submit all items, in the order stated, as a single PDF or Word document.

Job Description

This position is responsible for coordinating data collection and analysis for the User Services department, as well as managing the department’s equipment lending program for students.

The position actively contributes to the programs and services provided at the Main Desk and online via chat and participates in conceptualizing, designing, delivering, and improving user-focused services that contribute to the academic success of faculty and students. It reports to the Head of User Services.

Duties and Responsibilities: 

•     As the lead for the department’s data collection program, coordinate user experience data collection and analysis. Create and coordinate surveys, train and oversee data collectors, audit data for accuracy, run reports, and analyze and present findings to Head of User Services and other stakeholders. Collaborate with other library departments to explore and implement data collection, analysis and presentation software and applications.
•     As the lead for the Library’s highly popular equipment lending program for students, provide recommendations for new and/or replacement equipment and supplies, prepare equipment for checkout, and develop and revise policies related to circulation and training. Conduct regular environmental scans. With Head, User Services, plan growth and improvement of the program.
•     Provide outstanding quality customer service to all library users (students, faculty, staff, CCC users, and community members) at a very active Main Desk offering user assistance, including check-out of library collections, equipment, spaces, and more. Offer technology troubleshooting support to users in the building and those trying to connect to the library’s website and online resources.
•     Provide specialized research support to students and faculty by contributing to the library's Research Help online chat service.
•     Apply sound decision-making and communicate complex information during interactions whether in person, by email, phone or via chat.
•     Maintain a high level of awareness of library policies and procedures and apply appropriately to user interactions. 
•     Actively participate in achieving organizational priorities through cross-training in other library units. Participate in and contribute positively to library-wide planning and initiatives.
•     Sustain flexibility in work schedule to accommodate shifting priorities of the unit. 

Minimum Qualifications
•     Bachelor's degree AND two years progressively responsible library experience; OR,
•     Six years progressively responsible library, information center or related work experience; OR,
•     Any equivalent combination of experience, training and/or education.
Preferred Qualifications
•     Experience using quantitative and qualitative data analysis and visualization software.
•     Demonstrated experience managing an equipment loan program or related service.
Knowledge, Skills, and Abilities 
•     Experience in and strong commitment to outstanding customer service in a user-centered environment.
•     Demonstrated knowledge of current and emerging technologies as they pertain to lending equipment programs.
•     Ability to effectively train staff and coordinate the work of others.
•     Experience with library-specific tools including online resources, instant messaging (Chat), library service platforms such as Ex Libris Alma/Primo, and scheduling tools.
•     Demonstrated ability to self-direct learning.
•     Ability to use critical thinking and work under pressure to effectively communicate with users in difficult transactions.
•     Evidence of a high level of productivity and flexibility when working independently or in teams, as changing situations require.
•     Ability to communicate and work effectively and collegially with people from a diverse and inclusive community.

$38,186 to $40,186 annually, depending on experience.

*The starting salary will be determined by the qualifications of the selected applicant balanced with departmental budget availability, internal salary equity considerations, and available market information.
FLSA Status

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.

This is a Classified Staff (CLS) position.  NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents.  More information on benefits at NAU is available at  Classified Staff employees are in a probationary status for their first six months at NAU.
NAU is a tobacco and smoke-free campus.
Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan).  New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date.  Employees will have 31 days from their start date to enroll in benefits. Additionally, new employees will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after the new employee's start date. More information is available at:
Learning and Development
Your career at Northern Arizona University includes the opportunity for professional development.  New employee on-boarding training includes courses to be completed within the first 30 days ( If your position includes the supervision of a benefit-eligible employee, we offer the NAU Supervisors Academy for you to complete within your first 2 years.  In addition to the development classes offered in-person, every NAU employee receives a free subscription to From this site you can access more than 1,400 training videos on a broad range of subjects, including business skills, photography, music and video, home computing, and web design and development.  
Application Deadline
Open until further notice.
How to Apply
To apply for this position use this link and match the position number (603468):
For consideration for this position, submit ONE PDF or Word file including (1) a cover letter, (2) a curriculum vitae (including a current e-email address), and (3) a list of at least 3 professional references. If you have questions about your application materials, contact Cline Library at
Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples. Form A-1 Revised 2/11.

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