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Dir. of Learn., Research & User Serv. @ CSU Fresno

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Joined: 04/Apr/2011
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    Posted: 25/Jan/2019 at 9:57pm
Job Title: Director of Learning, Research, and User Services - Administrator II
Job ID: 13651
Full/ Part Time: Full - Time
Job Code: 3312
Department: Library Services

To view full job description including minimum qualifications and to apply directly online:


Classification Salary Range:
$44,712 - $153,204

Anticipated Starting Salary:
$90,000 - $95,000


Library Environment:

The Henry Madden Library at California State University, Fresno, is the largest academic library in California between Los Angeles and San Francisco. With over 1.5 million visitors a year, the 339,000 square foot library serves as the hub of the campus community. It provides innovative services including technology lending to both faculty and students, a growing digital repository, integrated information literacy instruction, and student-centered campus partnerships. The library has helped lead the CSU's transition to a system-wide unified library management system, ALMA, with full transition to be completed prior to the 2017-2018 fiscal year.

The library has over a million print volumes, hundreds of thousands of electronic resources, and significant special collections of children's literature, teacher resources, music and media, World's Fair materials, local and regional history, and hosts numerous rotating exhibitions and campus and community events. The library also uses 3M's RFID system to safeguard its assets. Library personnel include 18 library faculty, 39 support staff, and 29 FTE student assistants. For more information, visit .

Position Summary:

The Director of Learning, Research and User Services reports to the Dean of Library Services and serves as a member of the library's leadership team, which prioritizes strategic initiatives, plans library-wide services, and facilitates operations. The Director of Learning,Research and User Services is a new position and will oversee a division handling over 1 million transactions every year, encompassing circulation, course reserves, technology lending, virtual reference, outreach programs and library instruction. In addition to managing the public-facing areas in the Henry Madden Library (Fresno State's main library), the Teacher Resource Center and the Music and Media library, the Director works collaboratively with the Special Collections Research Center and the Arne Nixon Center for theStudy of Children's Literature, and Collection Development to create an engaged, student-centric learning environment throughout theLibrary. The Director serves as the collaborative partner and point of contact for the Center for Faculty Excellence, Services for Students with Disabilities (SSD) and the Learning Center, and others.

The Director will plan, organize, and lead the User Services Division to best meet the needs of the Library's internal and external community of users. The Director will supervise and mentor all user services faculty and staff, and oversee the faculty liaison program, providing vision, oversight and accountability. In this role, the Director will serve on library, campus, and consortia committees as appropriate; contribute to the profession through engagement with appropriate internal and external organizations; and participate in research, publication, and other professional and scholarly activities.

Understanding the art and science of designing and delivering high quality library services, the Director will evaluate physical and digital services, promoting consistent service standards, policies and procedures. A focused and analytical mindset is important in this role for data-driven decision making, balanced with a passion for user engagement, high-impact practices and a student-focused vision for the division.

Working closely with the leadership team, the Director will lead library renovations, space planning and design initiatives and collection augmentation.

As a leader, the Director will foster an environment where strategic initiatives and risk taking are encouraged. As a member of the leadership team, this person is responsible for library-wide planning and policy making. The incumbent works with other library leaders to shape the strategic direction of the Henry Madden Library.


• Ongoing assessment and evaluation of the existing operations and organizational structure of User Services Division;

• Develop new strategies that will maximize available resources and identify new, innovative and productive partnerships and collaborations;

• Lead efforts to assess user needs and communicates these needs clearly to the Dean of the Library, and the library faculty and staff;

• Lead efforts in alignment with the university mission and strategic priorities to provide services and resources focused on student success, retention and the Graduation Initiative 2025;

• Facilitate strategic development and planning with other divisions: User Services, Collections Management and Administrative Services, and the integrated library system, ALMA;

• Build upon the success of the Library's existing liaison and instruction program by providing leadership and accountability in support of services and resources that contribute to student success and faculty productivity;

• Work collaboratively across campus with university faculty and partners to develop a range of user-centered services in support of students, faculty, and staff; and

• Lead workforce planning efforts within the User Services Division
o Analyze staffing needs in the division and seeks new positions as necessary.
o Perform or oversee the hiring, supervision, and evaluation of faculty/staff in the division.
o Ensure adequate training and professional development for faculty/staff in the division.



• Ability to articulate and develop a collaborative vision and provide innovative leadership;

• Commitment to fostering a diverse workplace, building a diverse workforce, and supporting staff professional development at all levels;

• Commitment to the library as a holistic, student-focused organization: unifying programs, collections, and space as essential components of the service model;

• Robust interpersonal and communication skills, including the ability to serve as a spokesperson, representative, and advocate for the library;

• Flexibility, creativity, initiative, and sound judgment required to lead a dynamic library and foster a strong student-centric service orientation;

• Demonstrated willingness and ability to lead and participate in organizational change, innovation, and healthy risk taking;

• Experience in developing and delivering library instruction; excellent teaching and presentation skills;

• Understanding of evolving issues, trends, and innovations in libraries;

• Experience in leadership, strategic planning, and project planning.

• Experience collaborating with various departments and stakeholders to create partnerships that focus on student success;

• Significant experience supervising staff, delegating responsibility, mentoring and fostering a collaborative, professional and creative work environment;

• Knowledge of, respect for, and competency to engage with diverse cultures and individuals is required;

• Experience with successfully developing, managing, and completing large complex projects in a library or similar environment;

• Demonstrated ability to articulate priorities and values across a diverse constituency;

• Understanding of the role of the library and scholarly information resources, data, and institutional assets in supporting research and teaching; and

• General knowledge of current technologies, platforms, and products that support library information technology;

• Knowledge of budget planning, and ability to prepare annual reports.


• Master of Library Science (MLS), Master of Library and Information Science (MLIS), or equivalent from an American Library Association accredited program or international equivalent.


• Three (3) or more years of progressively responsible administrative and supervisory/lead experience in a library or similar setting.

• Three (3) or more years of demonstrated knowledge and experience in access services, research services, instruction, information literacy and assessment of library services and resources.


Thank you,
Job Elephant LogoJessica Godoy | 800.311.0563 |
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