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Crerar Reserve Processing Assistant

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Joined: 16/Mar/2021
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    Posted: 30/Jul/2021 at 1:42pm

Crerar Reserve Processing Assistant

Requisition Number: JR12049
Grade and Classification: C-8 / Library Assistant II
Division / Dept. / Unit: Library Research & Learning / Science Library / Crerar Access Services
Reports to: Supervisor, Crerar Access Services
Work Schedule: See position schedule below

About the Department

?As a center of intense intellectual inquiry, the University of Chicago Library aspires to be the most dynamic research and learning environment in the world, supporting the University’s commitment to research and teaching and to using its intellectual resources to help solve the world’s problems. Even as we continue to focus on building and preserving our renowned collections, the Library is assuming new roles that are vital to research, innovation, and learning at the University. In the process, we are leveraging the deep expertise of Library staff, developing services that support new avenues of research, and expanding access to and preservation of scholarly resources in ways that advance the goals of the University community and the needs of the next generation of scholars. The Crerar Library primarily serves the biological and physical science divisions of the University of Chicago by providing access to physical and electronic resources. We also serve the community by providing access to our resources for unaffiliated researchers and other users meeting specific criteria.

Job Information?

  • Organizes and maintains course and permanent reserve collections in Crerar Library using course management software, including making purchase requests, processing physical and electronic reserves, and answering questions about reserve policies and procedures. 
  • Pulls and sorts items from the bookstacks for course reserve and other requests, scans material for course reserve and document delivery. Sorts and shelves material and checks the accuracy of other shelvers.
  • Communicates with patrons about library reserves and library polices more generally.
  • Monitors library entrance from the circulation desk. Enforces access and other library policies when necessary, including taking fine payments or making decisions about waiving or forgiving fines.
  • Directs work of student staff, correcting minor issues and reporting larger ones to the department’s supervisor. Approves student time in the University payroll system.
  • Trains new and existing staff on tasks related to Crerar reserves and access services.
  • Maintains related statistics, including course reserves, searched and paged items, document delivery, and entry control.
  • Performs other relevant tasks at the direction of the Access Services Supervisor.


  • Provide strong customer service, including the ability to handle difficult situations with tact, discretion, and patience
  • Communicate effectively and respectfully, with attention to detail
  • Identify priorities and perform timely work independently and as a part of a team
  • Maintain a reliable schedule, providing adequate advance notice for anticipated absences, and as much notice as possible for unanticipated ones
  • Act consistency, equitably, and in accordance with library policies

Additional Requirements??

Education, Experience, and Certifications:


  • Bachelor’s degree required


  • Customer service experience in a library, retail, or similar environment required. Library experience preferred.
  • Good verbal and written communication skills required.
  • Demonstrated experience with critical thinking and problem solving required.
  • Demonstrated ability to work independently required, including task-setting, prioritization, and meeting deadlines.
  • Demonstrated ability to work collaboratively required, including developing and maintaining relationships with varied and diverse communities.

Technical knowledge and skills:

  • Working knowledge of Microsoft Windows and proficiency with office-related software required, including documents, spreadsheets, email, chat, and videoconferencing.
  • Ability to learn a range of position-related software applications required.
  • Prior experience with a library management system preferred.

Working Conditions and Physical Requirements:

  • Work schedule: Sunday - Thursday 12:00 PM - 8:00 PM
  • Ability to push carts of books up to 50 lbs
  • Ability to use computers extensively for 4 hours or more
  • Ability to sit or stand for 2 to 4 hours
  • Ability to reach up and bend down while retrieving or shelving books

Pay Range: $16.90-$19.73

Required Documents:

  • Resume
  • Cover Letter
  • Reference List

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

To Apply

To apply for this position, external candidates must submit their profile and any other required materials through Internal candidates must apply by logging into Workday using their CNet ID and password; for more information, please see How to Apply for a UChicago Job (Current Employee) QRG. Resumes sent via mail, fax, or email will not be considered. For more information, please see

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Job seekers in need of a reasonable accommodation to complete the application process should contact University Shared Services via the Applicant Inquiry Form or 773-702-5800.


Phone: 773-702-8755

Office Hours: 8:30 a.m. - 5:00 p.m. Monday through Friday

Room 210
The Joseph Regenstein Library
1100 East 57th Street
Chicago IL,  60637

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