Assistant Operations Manager
Job Number: 2023-00182
The King County Library System (KCLS) is seeking an Assistant Operations Manager (AOM) to provide high quality public service and support to the Auburn library.
The ideal candidate will have experience delivering high-quality customer service, model and champion Intellectual Freedom, demonstrate high empathy and passion for working with diverse populations in a public service role, and exhibit a comfortable confidence in working directly with the public in sometimes challenging situations. Successful candidates will possess two years of public library experience or equivalent experience in direct public service environments which may occasionally be high stress.
About the Opportunity:
The Assistant Operations Manager's primary responsibility is overseeing and supervising Library Page staff including hiring, training, coordinating work assignments, scheduling, conducting performance evaluation, and corrective action, when needed. This position has shared oversight of daily library operations in support of the Operations Manager and other Management Team members.
The successful candidate for this position will be able to work collaboratively with others, adapt nimbly to changing needs, recognize and set priorities, plan, and operate in ambiguous or high stress conditions, coordinate and organize their own work and oversee the work of others. Supervisory experience preferred.
Required Application Material: Applicants must attach a current resume and cover letter which addresses relevant work experience, education, and training as it relates to this position.
The work schedule for the Auburn Assistant Operations Manager will be as follows:
*The Assistant Operations Manager will provide support within the Rainier Region as needed.
About King County Library System (KCLS):
KCLS has a vision of a world where knowledge allows diverse communities to prosper and grow. In order to support this vision, we create opportunities through meaningful connections by acting as the knowledge sharing center for over 1.4 million diverse patrons, providing an unparalleled collection of library materials, resources, technology, services, and programs.
Approximately 1,000 engaged and passionate staff provide service in 50 community library locations and patron engagement using direct outreach, programs, and virtual assistance. Our service area includes cities, towns, tribal lands, and unincorporated districts of King County, with the exception of the city of Seattle.
From a 2021-2022 comprehensive Diversity, Equity, and Inclusion (DEI) Assessment Demographics and Language Report, of the more than 1.5 million residents who live within the KCLS service area, almost half identify as Black, Indigenous, or People of Color (BIPOC). Moreover, roughly one-third of the KCLS community speaks a language other than English as their first language.
The King County Library System is committed to the full inclusion of all qualified individuals. KCLS values diverse perspectives, lived experiences, and cultures. KCLS encourages BIPOC (Black, Indigenous, and people of color), immigrants, refugees, women, LGBTQIA+, individuals with disabilities and veterans to apply. As part of this commitment, KCLS provides reasonable accommodations for persons with disabilities to participate in the job application or interview process and/or to perform the essential functions of the position.
To request accommodation, please call 425-369-3224.
Essential Duties/Major Responsibilities:
Any of the following duties may be performed. These examples are not necessarily performed by all incumbents, however, and do not include all specific tasks an incumbent may be expected to perform.
Recruits, interviews and hires new pages as needed. Ensures that all necessary paperwork for new hires is completed in an accurate and timely manner.
- Evaluates, coaches and disciplines direct reports.
- Provides new hire and on-going training to pages and ensures that all library policies and procedures are followed.
- As a Facilities Management Services liaison, serves as a back-up person with responsibility for daily care and maintenance of the assigned facility.
- Assists in hiring and training of Library Assistants. Provides assistance in directing workflow for Library Assistants, as needed.
- Schedules page staff based on anticipated workload and ensures that adequate staffing levels are maintained to meet the library’s needs. Assists with scheduling responsibilities for Library Assistants, PSAs and Librarians at services points as needed.
- Coordinates daily workflow with Operations Manager to ensure that library staffing demands are met.
- Provides customer service support and circulation assistance.
- Participates in and contributes to overall management of region. Member of the Region Management Team. Fosters the development of a cooperative work environment.
- Acts in lieu of Operations Manager as needed. These duties may include resolution or referral of operations issue, resolution of staff and patrons incidents, problems, conflicts and concerns, ensuring enforcement of Rules of Conduct.
- Manages and approves payroll time entries and leave requests.
- Plans and conducts page staff meetings as needed.
- Promotes, educates and supports Intellectual Freedom principles with staff and patrons.
- Performs direct reports' work, as needed.
- Participates in activities such as committee work, training, staff meetings, etc.
- Performs other related duties as required or assigned.
Assistant Operations Manager
|King County Library System
|$79,289.60 - $96,387.20 Annually
|Posting Start Date:
|Education and Experience
The items listed below are the minimum requirements for the job and are relevant to this position. The organization values both work experience and education and realizes that individuals take different paths to acquire knowledge.
Knowledge and Skills
- The position requires a high school education or GED equivalent.
- Some college level education is preferred.
- The position requires a minimum of two years of library experience.
- Supervisory experience preferred.
- Any equivalent combination of education and experience that provides the necessary qualifications to successfully perform the duties of the position will be considered.
Professional Licenses and Certifications
- Working knowledge of management practices and principles of supervision including human resources policies and procedures.
- Knowledge of public library systems, procedures, and policies.
- Knowledge of basic informational and readers’ advisory functions.
- Knowledge of resources and library and office technologies relevant to the job duties.
- Recognizes and sets priorities and can work with many interruptions.
- Adept communication and listening skills with various and diverse audiences.
- Effective at conflict resolution.
- Works independently and collaboratively.
- Knowledge of scheduling for multiple staff and service points.
- Flexibility and adaptability to changing needs.
- A valid Washington driver’s license is required.
Primarily focused on customer needs, able to deliver high quality, value added services. Constantly strives to find new ways to increase customer satisfaction and understanding, foster equitable services, and forge meaningful connections.
Manages relationships with all kinds and classes of people inclusively and equitably; respects, values, and encourages the unique dimension each employee adds to the organization and each member of the community brings to the whole. Seeks opportunities to learn from differences.
Ethics, Values, and Judgment
Exercises best judgment, trustworthiness, and professional standards of conduct; consistently demonstrates organizational values, moral principles, and accountability in behavior, character and action. Defends intellectual freedom and patron confidentiality.
Professional & Technical Knowledge
Demonstrates proficiency in professional and technical skills/ and or knowledge in position-related areas; purposely keeps up with current developments and trends in areas of expertise, in order to foster personal success and connections for others.
Facilitates the development of other’s knowledge, abilities, and skills to fulfill job and role responsibilities more effectively. Provides timely feedback, guidance, and encouragement to help others achieve better performance and goals; builds confidence of others.
Tactfully provides direct and actionable feedback in a timely manner, is open and direct but not intimidating; deals head-on with people and problems even in the most difficult situations.
Conveys ideas/information in a way that is clear, engaging, and suitable to the audience. Main point of their message is apparent. Listens more than they speak, responds appropriately. Seeks influence.
Makes decisions and solves problems, can deal adeptly with varied levels of complexity, ambiguity, and risk; takes responsibility and accepts ownership for decisions regardless of outcome. Responds promptly and appropriately in crises situations.
Blends people into cohesive teams that apply their diverse skills and perspectives to achieve common goals; creates and supports strong morale and a healthy work environment.
Holds self, direct reports, and others accountable for achieving intended outcomes; follows up and monitors progress to ensure that things stay on track; models organizational values and norms.
While performing the duties of this job, the employee:
- Frequently sits throughout work shift and occasionally will stand and walk.
- Will frequently reach out at chest level, occasionally reach down, and seldom reach overhead.
- Constantly using hands in conjunction with frequent finger use. Keyboarding may be repetitive up to occasionally.
- Neck rotation and bending at waist may be up to occasional.
- Is changing tasks depending upon the shift. Extensive close work including use of a PC monitor.
- Seldom will operate foot controls.
- Will frequently lift and carry library items up to 10 lbs., occasionally lift up to 20 lbs., and seldom lift up to 35 lbs.
- Will occasionally push/pull carts and wheeled equipment with light force.
Work is performed in a typical library environment. Incumbent must be available for varied work hours including evenings and weekends. Travel between assigned work locations may be required.
|This listing expires on: 3/10/2024