Library Services Manager
The Milwaukee Public Library is looking to hire a Library Services Manager. This position serves as Librarian-in-Charge over of one of Milwaukee Public Library’s twelve branch libraries, including management of the overall service plan, staff development, customer service strategies, collection development and maintenance, services and programs, customer and community relations, and coordination of the general maintenance and security of the property.
Located on the western shore of Lake Michigan, Milwaukee is an urban hub bursting with energy. Milwaukee provides a casual sophistication – big city appeal without the big city hassles. We are accessible and affordable, and our residents are welcoming. Milwaukee has evolved through the years, bringing together its unsurpassed charm with a breathtaking art museum, top-flight cultural attractions, professional sports, lakefront festivals, recreational opportunities, and great restaurants.
HOW TO APPLY:
Applications must be submitted via this link by Friday, February 23, 2024 Job Posting & Application
Operational Oversight and Performance Management:
Direct the work of and collaborate with branch staff to provide library services to visiting patrons.
- Oversee reference and readers’ advisory services to users and provide books, audiovisual materials, computerized databases.
- Develop and direct librarians, library reference assistants and librarian associates who perform reference, bibliographic, community work, programming and collection weeding.
- Counsel staff on the provision of high-quality service, on professional development, and library best practices.
- Seek opportunities to develop and enrich library services and set priorities to maintain effective service programs consistent with library and City goals.
- Interview, onboard, train, evaluate, organize, schedule, and oversee work assignments of reference and circulation staff.
- Provide for staff training in the effective access to library databases.
- Manage performance; issue commendation notices, make effective recommendations for disciplinary action and track and analyze data.
Development of Resources, Community Services and Education:
- Manage collection in accordance with MPL selection criteria, as applied to the neighborhood served.
- Maintain branch collection profiles to ensure collections that are useful and desirable to those living in the neighborhood.
- Direct work on replacements, rebinds, choices of duplicate and alternate titles, and inventories.
- Promote the use of MPL services and its collections through displays, book talks, booklists, reviews, blogs and bibliographies.
- Participate in library sponsored TV and radio presentations.
- Write bibliographic articles and contribute to or approve articles about library services.
- Plan and present programs on a variety of subjects of community interest.
- Initiate contacts in the community and work with community organizations in library-connected programs. Form partnerships with neighborhood organizations and businesses for the enrichment of the communities that the library serves.
- Represent the library in community organizations including speaking at meetings and keeping community leaders aware of library resources and services conducive to civic programs.
- Oversee community group use of meeting room.
- Participate in staff recruitment and selection, including transfers and promotions.
- Follow and enforce safe work procedures and accident prevention practices.
- Assist the library in promoting its diversity and inclusion commitment.
- Participate in system wide teams and committees and in implementation of long-range strategies.
- Gather information on best practices from other libraries; prepare and present narrative and statistical studies, studies of use, reports and plans; and handle correspondence.
- Keep apprised of library literature and contribute to the growth and development of the library by participating in conferences, professional associations, and community affairs; correlate these activities to serve the goals of the library
KNOWLEDGE, SKILLS, AND ABILITIES
- Knowledge of modern library organization, procedures, policies, mission, goals, services, and trends, particularly as they relate to public library systems.
- Knowledge of technical reference procedures and inter-library cooperation.
- Ability to learn the workings of the MPL system, including its policies, functions, relationships, and resources.
- Ability to read and interpret a wide variety of job-related documents; broad knowledge of subject disciplines and wide-ranging reading interests.
- Knowledge of computers, online catalogs, databases, networks, and their applications for library use; proficiency using word processing, spreadsheet, and database software.
- Ability to learn City policies and procedures related to budgeting, purchasing, and vendor management.
- Knowledge of safe work procedures and accident prevention practices.
Leadership and Supervisory
- Knowledge of leadership principles and best practices for selecting, supervising, and motivating employees.
- Supervisory skills to effectively supervise and train staff to build successful teams.
- Ability to foster an environment of inclusion wherein all employees are treated respectfully, are valued for their strengths, and feel that they can safely express themselves.
- Ability represent the library consistent with MPL's vision, mission, and strategic plan.
Communication and Interpersonal
- Skill in tactfully and respectfully addressing sensitive situations with patrons who may be experiencing difficult personal issues.
- Community outreach skills to build relationships with community partners.
- Knowledge of customer service best practices and the ability to incorporate them into operations.
- Ability to work effectively with diverse library users of various age levels to interpret their reading and informational needs.
- Ability work effectively with multilevel, multicultural managers and staff systemwide, elected officials, board members, other City employees, vendors, other agencies, and the public.
- Verbal communication skills to share information in a clear and concise manner.
- Presentation skills to address various audiences, both formal and informal.
- Written communications skills to write clear reports, correspondence, policies, procedures, and articles.
- Analytical, problem-solving, and decision-making skills; sound judgment.
- Organizational skills and the ability to manage multiple priorities and meet frequent deadlines.
- Skill in performing detailed, independent work with a high degree of accuracy.
- Situational awareness and observational skills to mitigate potential safety incidents.
- Honesty, integrity, and responsible stewardship of City resources.