Position Information

The Role
Your adventure starts here! Are you a people person with a talent for engaging diverse audiences and connecting people with resources?

 

NCW Libraries is looking for a dynamic, community-minded professional with a passion for serving the Latinx population across our five-county service district. The ideal candidate is self-motivated, organized, and equally comfortable working independently and collaboratively with colleagues, the public, and community partners. Outreach services offer crucial opportunities for community connection and information sharing, so community engagement or customer service experience is desired. This position involves frequent, independent travel to branch libraries and outreach events throughout the year.

Job Title: Latino Community Outreach Specialist

Location: NCW Libraries, Headquarters in Wenatchee, WA

FLSA Status: Non-Exempt, Hourly

Hours: Full-Time
Wage: Grade J, $25.37- $34.09/hour

Bargaining Unit: UNIT 1

Position Summary:
The Latino Community Outreach Specialist is passionate about connecting our thriving Latino community to relevant, impactful library services and resources. This person strives to continuously identify and remove access barriers related to education, employment, and general enrichment activities and works across the district to build overall library usership by developing trusting relationships through engagement efforts and active community partnerships. NCW Libraries is committed to embedding diversity, equity, and inclusion into everything we do and the Latino Community Outreach Specialist models inclusivity and prioritizes diverse perspectives in all programming and initiatives.

 

This position works collaboratively with the Latino Services Manager with a focus on understanding and meeting the most pressing needs of our Latino communities.

 

Essential Duties & Responsibilities:

This position reports to the Latino Services Manager and works closely with other services managers and cross-departmental working groups.
 

• Collaboratively develops and delivers quality outreach services in Spanish and English for all ages and demographics throughout our five-county district.

• Promotes NCW Libraries’ resources, focusing on strengthening access opportunities for traditionally underrepresented and/or underserved populations.

• Builds and strengthens community relationships and community networks by developing partnerships, attending community events, engaging with community members, and coordinating a wide variety of events and activities.
• Attends meetings and events to learn about community needs and issues, identify opportunities for collaborative partnership, and positively represent NCW Libraries’ services and resources.
• Assists Latino Services Manager with training and support activities for branch staff that build their capacity to develop and lead programs and outreach services that align with Latino Services department focus areas as well as individualized community needs and interests.
• Monitors data and follows data-driven assessment protocols to evaluate and improve programs, goals, and initiatives.
• Collaborates with marketing and communications to successfully promote programs and library resources.
• Keeps abreast of current developments in librarianship, outreach, and Latino services by attending workshops, conferences, and professional meetings, and by reading current literature.
• Stays aware of library policies, procedures, and guidelines.

• Other duties as assigned.

 

An essential function of this position is consistent and punctual attendance.

Core Competencies:

At NCW Libraries, we believe that the foundation of our success lies in the unique abilities and skills each team member brings to the table. The core competencies outlined below represent the key attributes and behaviors that are essential for excelling in this role. We seek individuals who embody these qualities and are committed to fostering a dynamic, innovative, and collaborative work environment. If you possess these competencies, we encourage you to apply and join us in driving NCW Libraries forward.

 

• Ethical Practice: Consistently demonstrates integrity through behavior, character, and action. Reliably applies good judgment that reflects organizational values.

 

• Professionalism: Completes work to a set standard, both as an individual and part of a team. Exhibits competence and proficiency, and consistently demonstrates accountability. Serves as a positive representative of the library district both at work and in the community.

 

• Building Respectful Relationships: Promotes confidentiality and trust, fosters a positive culture, and exhibits respect with all verbal and nonverbal communication.

 

• Effective Communication & Collaboration: Provides concise, timely, and accurate information through appropriate channels, internally and externally. Welcomes and offers constructive feedback. Listens actively and works effectively with others to achieve organizational goals and objectives.

 

• Adaptability: Responds positively to organizational change and shows a willingness and flexibility to learn and develop. Able to assess and make decisions in the moment, even when lacking complete information. Remains calm during tense or challenging situations or periods of stress.

 

• Valuing Diversity & Promoting Inclusiveness: Values diverse perspectives, consistently exhibits inclusive behavior, and cultivates respect for all individuals, groups, and cultures. Approaches relationships and communication with staff and community with respect and recognizes opportunities for their own personal learning and growth.
   
• Library Advocacy & Intellectual Freedom: Promotes and supports the fundamental purpose of the public library, including mission, vision, and strategic directions of NCW Libraries. Understands and can articulate the library’s role in providing free and equal access to ideas, information, resources, and services, from all points of view, without restriction, to every individual.

 

Education & Experience:

• Bachelor’s Degree from a four-year college or university. An equivalent combination of education and directly relevant work experience may be considered.
• Two years’ experience working with diverse populations in a public library or other social service outreach setting.
• Bilingual in English and Spanish required, including ability to read, write, and speak in Spanish at an advanced level.
• Bicultural Latino/Latina/Latine highly desired.

 

Knowledge, Skills and Abilities:

• Establish and maintain effective working relationships and communicate positively with culturally diverse colleagues, library patrons, and the general public.
• Write and speak clearly, courteously, and effectively when presenting information to internal or external customers in individual, small group, and large group settings.
• Exercise initiative and independent judgment when issues arise, working collaboratively or independently as needed.
• Offer and receive constructive, respectful feedback to promote professional and organizational growth and a high standard of service.

• Prioritize work and practice excellent time management skills to ensure both long and short-term responsibilities are on track for timely completion.

• Social, cultural, and economic factors affecting the Latinx communities of North Central Washington.
• ILS software, Microsoft Suite, Google Suite, computer scheduling software, and emerging technologies.

 

Special Requirements:

• Possession of a valid driver’s license in the State of Washington and a clean driving record.

 

Compensation and Benefits:

• The pay grade for this position spans from $25.37- $34.09/hour, with 11 steps in the pay scale. Employees with good performance can expect to receive an annual step progression of 3% on their anniversary date as adopted in the annual budget.
• Employee Assistance Program (EAP).
• Employer Paid Dental, Vision and Life and LTD for the employee.
• Medical coverage available (most plans paid in full for the employee).
• 12 paid holidays throughout the year, plus 2 personal holidays of their choice.
• 8 hours of sick leave accrued per month for full-time employees.
• 8 hours per month vacation leave accrual for full-time employees; this increases over time based on years of employment.
• Other types of paid time off for various situations, including jury duty and bereavement leave.
• Eligibility for additional voluntary life and ADD insurance, income protection plans, flexible spending accounts, deferred compensation, identity and fraud prevention, legal protection, pet insurance and BenefitHub Discounts.

 

Work Environment & Physical Demands:

In this role, the employee frequently needs to stand, walk, sit, use their hands to finger, handle, or feel objects, reach with their hands and arms, reach overhead, stoop, kneel, crouch, crawl, and communicate verbally. They will also push, pull, load, and unload carts, bins, and boxes, as well as retrieve and shelve books. Occasionally, the employee must climb or balance on a stool. The job requires frequently lifting and moving up to 20 pounds and occasionally lifting and/or moving up to 40 pounds. Specific vision abilities necessary for this job include close vision and the ability to adjust focus. The noise level in the work environment is typically moderate.

Equal Opportunity Employer:

NCW Libraries is an equal opportunity employer committed to creating a diverse and inclusive workplace. We welcome applicants from all walks of life and are committed to supporting diverse talent. We ensure all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other characteristic protected by law. If you need assistance or accommodation during the application process due to a disability, please contact us at HR@ncwlibraries.org.