Chief of Operations and Customer Experience Officer
If you are an innovative visionary leader who is passionate about providing excellent services and outstanding programming as part of the executive leadership team for a “best in class” urban library system, look no further than “Detroit’s Motor City!” Serving as the Chief of Operations & Customer Experience Officer (CXO) for the Detroit Public Library (DPL), this position offers an incredible opportunity to demonstrate your ability to help shape the operations and continue to build a “best in class” urban library system that prides itself on providing an exceptional customer experience for all its visitors and library users with an emphasis on Diversity, Equity and Inclusion.
DPL is recognized for its book collections, but it is also a top innovator for establishing forward thinking, progressive approaches to library services, including a robust array of services and programs for the diverse neighborhoods and communities of Detroit with a focus on literacy and learning, digital inclusion, social justice, equity and healthy communities. While DPL hosts a collection of more than 2 million items; however, its annual circulation has been drastically reduced because of Covid. Prior to the pandemic, annual circulation averaged 1.099 million items and annual visitors averaged 2,624,220 million. For additional information about DPL, visit https://detroitpubliclibrary.org
The Detroit Public Library (DPL) seeks a Chief to fill this newly created position that reports to DPL’S Executive Director, Jo Anne G. Mondowney. The CXO will be responsible for providing exceptional leadership while advancing DPL’s strategic priorities for an urban library system with an operating budget of approximately $29.3 million and a team of 298 employees (when fully staffed) and includes a Main Library, Mobile Library and a network of 21 neighborhood branch libraries.
The successful candidate will be a collaborative library leader who has a servant leadership style with a focus on effective people management and authentic communication. The ideal candidate will be a strong relationship builder who enjoys engaging with internal and external stakeholders to ensure excellence in the delivery of programming and library service. A demonstrated track record of effectively leading and balancing bold visions, strategic planning, facilitating organizational growth, as well as solid fiscal management experience and sophisticated political navigation skills is critical.
The Chief of Operations & Customer Experience Officer is a national recruitment conducted by The Hawkins Company. The most highly qualified candidates, after completing THC’s screening process, will be invited to participate in an on-site or virtual interview. To be considered, please submit your resume and cover letter electronically to: firstname.lastname@example.org:
. Application materials received by July 29, 2022, will receive first consideration. The position is open until filled.
For additional information or questions, please contact Ms. Brett Byers at 323-403-8279, email@example.com
or Mr. Bill Hawkins at 310-348-8800, firstname.lastname@example.org
or Special Library Consultant Mr. Martin Gomez at (415) 999-9601; (email@example.com
). All questions should be addressed to The Hawkins Company.