Position Information

The position information for this posting is listed below. Please double check the position description and follow any links to the original job posting in order to apply for this position.
IT Specialist
The Prince George's County Memorial Library System is currently seeking an experienced and highly motivated IT Specialist in Largo, MD.  In this role, you will manage mobile devices, VOIP  & call center phones, user logon and email accounts, and network rights. You will ensure IT systems and software function properly, configure and optimize computers, network servers, and online library systems.

Responsibilities:
  • Provide technical IT support to library staff and external clients.
  • Dispatch to library locations across the County to handle technical issues as needed.
  • Accurately and efficiently monitors network capacity and performance; promptly diagnoses and resolves network problems.
  • Support and manage VOIP hardware and software.
  • Troubleshoot and resolve technical problems with applications and services promptly.
  • Resolve hardware/software interface and interoperability problems in a timely manner. Install, configure, and troubleshoot network and computer hardware in a timely manner.
  • Accurately and efficiently install, test, and upgrade network operating system software.
  • Ensure system availability, functionality, integrity, and efficiency.
  • Provide first-level IT infrastructure support for servers, workstations, printers, networks, etc.
  • Diagnose system-related incidents and take corrective action for immediate resolution; escalates to IT for second-level resolution.
  • Perform other duties as assigned.
Position: IT Specialist
Organization: Prince George's County Memorial Library System
Location: Largo,  MD 
United States
Salary: Starting salary at $57.9k per year
Posting Start Date: 7/26/2022
Date Posted: 7/26/2022
Requirements
  • Bachelor's degree in information technology, computer science, or a related field.
  • Five years of related IT experience; experience working in a library setting preferred.
  • A+ or Network+ certification.
  • Hold a valid driver's license.
  • Thorough knowledge of information technology practices and procedures.
  • Mobile Device Management experience.
  • Microsoft Office, Windows Server, Chromebooks, Android, iPad, and mobile device management experience.
  • VOIP and Call Center Management experience.
  • Active directory and email user account management experience.
  • Excellent communication and customer service skills.
  • Must be able to reach, pull, push, bend, stoop, and frequently lift or move up to 30 pounds.
Additional Information:
  • Visit www.pgcmls.info and complete an online application. Position open until filled.
  • https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=53364&clientkey=E1349AD3B2F6F06F5B19436266551521
  • Candidate selected for hire will be required to cover the on-call rotation once a month.
Status: This listing expires on: 10/24/2022
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Organization Information
Name:
Prince George's County Memorial Library System
Address:
9601 Capital Lane

Largo,  MD 20774
United States
Email:
juakeita.norman@pgcmls.info
Phone:
(301) 699-3500
Fax:
Contact:
Juakeita Norman